Privacy Policy

ZippyGo Logistics ("ZippyGo", "we", "our" or "us") respects your privacy and is committed to protecting the personal information of delivery partners, applicants, business customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, retain and protect information when you visit our website, register as a delivery partner, use our delivery partner mobile application, or interact with our services.

By using our services, you acknowledge that your information may be processed as described in this policy, subject to applicable law and any consent required for specific processing activities.

1. Information We Collect

Depending on the services you use, we may collect the following categories of information:

1.1 Personal and Contact Information

• Full name, mobile number and email address.
• Date of birth and gender, where required for registration or verification.
• Residential address and operating city.
• Profile photograph and account information.
• Registration details, account status and support communications.

1.2 Identity and Verification Information

Where required for onboarding, eligibility checks or legal compliance, we may collect government-issued identity information, including PAN details, Aadhaar-related information where lawfully required, driving licence details, vehicle registration information, other permitted verification documents and identity photographs or selfies.

We use this information to verify identity, assess eligibility, prevent impersonation and fraud, and maintain required operational or statutory records. We do not intend to collect more identity information than is reasonably necessary for these purposes.

1.3 Financial and Payment Information

We may collect bank account details, account holder name, bank name, IFSC code and supporting documents such as a bank passbook or cancelled cheque, where required to verify payment details and transfer delivery earnings, incentives or other amounts payable to delivery partners.

We may also process transaction records and applicable tax-related information, including information needed for statutory tax deduction and reporting obligations.

1.4 Delivery and Operational Information

We may collect order assignments, pickup and delivery status, timestamps, delivery distance, trip information, customer or merchant delivery instructions and proof of delivery. Proof of delivery may include photographs, package-condition images, confirmation records and other information submitted through the application.

1.5 Device and Technical Information

Depending on the application's implementation, we may process device model, operating system version, app version, diagnostic logs, crash reports, notification tokens, IP address and security-related technical information to operate, maintain and protect our services.

2. Location Information and Background Location

Location information is important to the delivery partner service. With the applicable device permissions and required disclosures, ZippyGo may collect precise GPS coordinates and other location information from your device.

2.1 Foreground Location

When location permission is enabled and you use the app, location information may be used to display your position on a map, support navigation, identify nearby delivery opportunities, calculate routes and facilitate pickup and delivery operations.

2.2 Background Location

If the app requests and receives background location permission, ZippyGo may collect your location while the application is running in the background or the device screen is locked, subject to your availability status, active delivery workflow, device settings and applicable operating-system restrictions.

Background location may be used for the following purposes:

• Supporting automatic order allocation based on a delivery partner's location.
• Providing live delivery tracking to authorized customers and merchants for active deliveries.
• Calculating route distance and supporting delivery payout calculations.
• Coordinating pickups, deliveries and operational support.
• Supporting delivery verification, service integrity and safety investigations where appropriate.

When location tracking operates: Location collection is intended to operate only during the delivery availability or active-delivery periods described in the app's location disclosure and permitted by its actual implementation. If tracking is intended to stop when you switch to "Offline" or finish your shift, the application must enforce that behavior.

Switching to Offline may stop operational location collection, but it does not necessarily delete location records previously collected or records retained for legitimate operational, dispute-resolution or legal purposes. Device permissions, operating-system behavior and active app functions may also affect when collection stops.

ZippyGo does not sell personal location information to advertising brokers or third parties for their own advertising purposes. Location information may be disclosed to authorized service providers or relevant customers and merchants when necessary to deliver the service, subject to applicable law and the disclosures provided in the app.

3. Device Permissions

The application may request the following permissions when the relevant feature is available and requires them. Permission names and availability depend on the Android or iOS version and the application's actual implementation.

• Location: To support order allocation, maps, navigation and delivery tracking. Background access is requested separately where supported and necessary.
• Camera: To capture identity photographs, verification documents and proof-of-delivery images.
• Photos and file access: To let you select and upload permitted identity documents, profile photographs and supporting files. Access is limited according to the operating system's available selection mechanisms and permissions.
• Notifications: To provide alerts about order assignments, cancellations, delivery updates, account information and payout updates.
• Location foreground service, where applicable: On supported Android versions, this may allow an ongoing, user-visible location operation during eligible delivery activities.

You can manage permissions through your device settings. Disabling a permission may prevent some features from working, including location-based order allocation, navigation, document upload or notifications.

We request access only when it is needed for a feature or operational purpose. We do not claim that a permission is required if the relevant functionality does not use it.

4. How We Use Your Information

We may use your information to:

• Create, administer and secure delivery partner accounts.
• Verify identity and eligibility for onboarding.
• Allocate orders and coordinate pickup and delivery.
• Provide location-based services and authorized live tracking.
• Calculate and process earnings, incentives and applicable deductions.
• Provide customer support and resolve delivery disputes.
• Detect fraud, unauthorized access and misuse of the platform.
• Maintain business, operational, accounting and statutory records.
• Maintain application performance, diagnose technical issues and improve reliability.
• Comply with legal obligations and respond to lawful requests.

5. Legal Grounds and Consent

We process personal information for purposes such as providing requested services, administering contractual relationships, meeting legal obligations, protecting legitimate operational interests where permitted, and fulfilling other lawful purposes under applicable law. Where consent is required, we will seek it before the relevant processing begins.

For sensitive or optional permissions, including background location where applicable, the app should provide a clear explanation of the purpose and request the necessary consent and device permission.

6. Sharing of Information

We do not sell personal information as a commercial data-broker product. We may disclose relevant information to the following categories of recipients where necessary:

• Customers and merchants: Relevant delivery status, location or contact details needed to coordinate and complete an order.
• Mapping and navigation providers: Location or route information required to provide maps, directions or address-related services.
• Push notification and application services: Information needed to deliver notifications, diagnose crashes or maintain app reliability, if these services are integrated into the app.
• Banks and payment service providers: Information required to transfer earnings and verify payment details.
• Verification and compliance providers: Information required for lawful identity verification or other approved compliance processes.
• Hosting, database and technology providers: Information required to host, maintain, secure and support our services.
• Authorities and legal recipients: Information disclosed where required by law or necessary to establish, exercise or defend legal claims.

Depending on the services actually integrated, these providers may include Google Maps Platform, Firebase or other cloud, analytics, notification and payment services. Their involvement is limited to the services used by the deployed application and the applicable contractual and legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, delivery operations, payment reconciliation, dispute resolution, fraud prevention and compliance with legal obligations.

Retention periods vary according to the type of information, the purpose for which it was collected, applicable legal requirements and whether an unresolved dispute or other lawful reason requires retention. When information is no longer required, we will take appropriate steps to delete it or de-identify it, subject to applicable law.

8. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse. Depending on the information and system, safeguards may include access restrictions, authentication, secure transmission, monitoring, backups and controlled access to stored records.

No electronic storage or transmission method can be guaranteed to be completely secure. We continually review appropriate safeguards based on operational, technical and legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, information about its processing, withdrawal of consent where processing relies on consent, or deletion of information where deletion is legally available.

Some information may need to be retained to complete payments, maintain legally required records, investigate disputes, prevent fraud or comply with lawful obligations. Where a request cannot be fully fulfilled, we will handle it in accordance with applicable law.

10. Account Deletion and Data Deletion Requests

Delivery partners may request deletion of their account and associated personal information by contacting us using the details in the Contact Us section below.

If an account can be created within the mobile application, the application should also provide an accessible way to initiate account deletion where required by the applicable app-store rules. For Google Play, an appropriate web page for requesting account deletion should also be available when required.

Following a verified request, we will review and process deletion in accordance with applicable law and our retention obligations. Certain transaction, tax, fraud-prevention or dispute records may need to be retained where legally permitted or required.

Deleting an account does not necessarily erase information already included in completed transactions, lawful records or information that must be retained for a valid legal reason. We will handle retained information in accordance with applicable requirements.

11. Children's Privacy

The delivery partner platform is intended for individuals who meet the applicable legal and operational eligibility requirements. It is not designed for children to register as delivery partners. We do not knowingly collect children's personal information for delivery partner registration in violation of applicable law.

12. International Processing

Some service providers may process information in locations outside your state or country. Where such processing occurs, we will apply the safeguards and transfer requirements required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our application, data practices, service providers or legal requirements. We will publish the revised version on this page and update the effective date. Where required, we will provide additional notice or seek renewed consent.

14. Contact Us

For privacy questions, requests to correct personal information, or account and data deletion requests, contact ZippyGo Logistics:

• Organization: ZippyGo Logistics
• Email: admin@zippygo.co.in
• Phone / Support: +91 8828121618
• Website: https://www.zippygo.co.in/